Terms for Web Hosting

Introduction

Welcome to Learnrific Labs Limited. We strive to provide exceptional website hosting services through our partnership with SiteGround.

This document outlines our commitment to you and clarifies the terms of our business relationship.

Our goal is to ensure your digital presence is robust, reliable, and responsive to your needs.

  1. Service Description

Learnrific Labs Limited offers website hosting services facilitated by SiteGround, including shared hosting, cloud hosting, and dedicated servers.

Our services are designed to offer optimal performance, security, and customer support to ensure your website remains operational, secure, and accessible to your audience.

  1. Service Level Agreements (SLAs)

Uptime Guarantee: We guarantee a 99.9% monthly uptime for your website. Should we fail to meet this threshold, we will issue a credit to your account in accordance with our uptime compensation policy.

Support Response Time: Our team commits to a response time of no more than 24 hours for any inquiries or issues.

Maintenance and Updates: Scheduled maintenance will be communicated at least 48 hours in advance. Emergency maintenance will be addressed immediately with subsequent notification.

  1. Payment Terms
  • Fees: Detailed description of the hosting plan fees, including any setup fees, monthly/annual subscription fees, and additional service fees.
  • Payment Schedule: Payments are due on the first day of the hosting period. Late payments may result in a temporary suspension of services until the account is settled.
  • Cancellation Policy: Clients may cancel their hosting services with a 30-day written notice. Prepaid fees for the period beyond the cancellation date will be refunded on a prorated basis.

  1. Security and Data Protection

Data Security: We employ industry-standard security measures to protect your data. This includes regular backups, malware scanning, and SSL certificates for website encryption.

Data Privacy: Your personal and website data will be handled in strict compliance with privacy laws and will not be shared with third parties without your consent.

  1. Limitation of Liability

Learnrific Labs Limited will not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the hosted services, even if we have been advised of the possibility of such damages.

  1. Changes to Term

We reserve the right to modify these terms and conditions at any time. All changes will be effective immediately upon posting to our website, and your continued use of our services will constitute your agreement to the new terms.

  1. Governing Law

This agreement shall be governed by the laws of New Zealand, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

We are committed to providing you with high-quality hosting services.

We appreciate your trust in us to support your online presence and look forward to a successful partnership.